GoDaddy should lose its accreditation as a Registrar, in my opinion

As a web developer I have had many dealings with GoDaddy over the years on behalf of my clients.  Mostly I have been trying to transfer domain registrations from GoDaddy to a better registrar.  Under ICANN rules, registrars are not allowed to impede domain transfers, but I know from experience that GoDaddy’s policy is to do everything in their power to prevent a customer from leaving.  It’s not too bad if you have the login info, but god help you if you no longer have access to the email address.  And you’re really SOL if the domain expires.

Yesterday I finally succeeded in transferring a particular domain… but it took over 8 months of wrangling with Domains By Proxy, a GoDaddy company. I was logged into the GoDaddy account but the domain privacy has a different account number and GoDaddy told me they didn’t have it.  Here is the ticket I wrote to GoDaddy…

I unfortunately paid Domains by Proxy for privacy and instead they have seized control of my domains.  They refuse to give me access to my domains.  I committed the unforgivable sin of forgetting my account number.  I jumped through all their hoops to update my email address so I could gain access – I sent them a scan of my driver’s license as they requested.  I had to do this twice.  Then I sent them a signed declaration that the company name I included (not realizing they would consider that the owner rather than my personal name) was just a pet name I use to amuse myself and is fictitious.  Twice I had to send a digital version of their declaration form, but that turned out not to be good enough. They made me print it on paper and fill it in by hand.  There’s always something else they want.  I know a woman who was denied access when her mother died because she didn’t know her mother’s password (do you?!).  All of this has taken hours and hours of my time, and for what?  To get access to my own property. I have actually been trying since last January to cancel Domains by Proxy and still haven’t been able to do it. But who has time for this BS? That is what GoDaddy counts on… people just giving up.  Well you have really pissed me off this time and I am not going to let you get away with it.

I have had previous experience with GoDaddy refusing to restore access to accounts even when the required information was provided.  In fact GoDaddy has a
reputation for being unethical in this way. GoDaddy is the registrar and GoDaddy owns Domains By Proxy.  It is against ICANN rules for a registrar to impede domain transfers and we both know that is what this is really about.  I am simply trying to transfer one of my domains so I need the privacy turned off.  But Domains by Proxy is making that impossible.  After the treatment I have received from GoDaddy, I can’t wait to get out of your clutches. As soon as I send this email, I’m going to send one to ICANN to let them know what you are doing to your customers. I hope you lose your accreditation as a registrar. You have grossly abused the privilege.

I can’t be the only one they are treating like this. Has anyone else had bad experiences with GoDaddy? I have heard Leo Laporte on his radio show state that he is no fan of GoDaddy. In fact he seems to despise them almost as much as I do. The worst thing is the colossal waste of time. I simply cannot afford to be jerked around like that; I am too busy. I’m hoping there are enough people out there who feel the same who will file ICANN complaints so that we can get GoDaddy’s accreditation as a registrar rescinded to spare anyone else having to go through this.

Please note that my complaints are against the GoDaddy policies, not the individuals who work there who seem very nice and helpful. I realize they are just doing what they are told by the policy makers.


ICANN Complaints

If GoDaddy has ever made it difficult for you to transfer a domain away from them, or deliberately stalled until your domain expired so they could extort money from you, I encourage you to file an ICANN complaint. Here is the complaint I filed on 9-7-2011…

I wish to register a formal complaint with ICANN about GoDaddy’s abuse of their accreditation as a registrar in the hopes that enough other people have complained that you will finally rescind their ability to further abuse their customers.  It took me over 8 months to transfer a domain away from GoDaddy, and this is not the first time I have experienced this.  They do everything in their power to prevent customers from being able to leave them, which amounts to a huge waste of time and money for the customer.  I estimate that GoDaddy has cost me over $1400 in lost time just trying to get access to this one domain. So factor in all the other times I have had an issue with them, then add to that a similar loss for all their other customers, and the drain on productivity in the nation is staggering. It’s time for GoDaddy to GO.  Please don’t allow them to continue to do this to unsuspecting customers who are just trying to run a business.  Thank you.

It takes only as long as writing the text if you use the Internic complaint form. For transfer problems, choose the last item on the right side.

GoDaddy couldn’t care less if they are wasting your time. Hopefully, if we muster a loud enough voice, things will change.